Refund Policy

At AtlasPaperWorks, our goal is to ensure that our customers are completely satisfied with their purchase. We take pride in the quality of the products and services we offer and aspire to deliver an excellent dining experience whether you order online or dine in. The following refund policy applies to all orders placed through our website atlaspaperworks.sbs or over the phone +39 06 1234 5678.

Cancellation Policy

If you would like to cancel an order, please contact us immediately. Orders can only be canceled before they are prepared. Once preparation has begun, we are unable to accept cancellations. In the rare event that an order is inaccurately processed, please call us directly to address the issue.

Refund Eligibility

If there is a problem with your order, such as missing items, or if you receive the wrong order, please contact us within 2 hours of receiving your delivery or upon pick-up. In most cases, we will offer to correct the mistake by providing the correct items or by offering a replacement order.

In the case where a replacement cannot remedy the situation, a refund may be offered. Refunds will be processed in the original form of payment. Please note that all refund requests are subject to validation and approval by our customer service team. Processing time for the refund to appear on your account may vary based on your bank or credit card issuer.

Food Quality

Your satisfaction with our food is of utmost importance. If you are unsatisfied with the taste or quality of the food, please contact us within 2 hours of your meal experience. In such cases, we may offer a replacement or a refund, subject to our discretion and a brief investigatory process to understand the nature of the issue.

Non-perishable items such as beverages are eligible for a refund if they are unopened and returned within 24 hours of purchase. Please ensure that you retain your receipt as proof of purchase.

Physical Products

For merchandise or other physical products, items must be returned within 14 days of receipt. Products must be in their original condition and include all parts and packaging. A refund will be issued once we have received the item and confirmed that it is unaltered. Customers are responsible for return shipping costs unless the item is defective or an error has arisen on our part.

Exclusions

Please note that certain items may be exempt from our refund policy. Promotional items, gift cards, and customized products cannot be returned or refunded. All sales of these types of items are considered final.

Contact Information

If you need to request a refund or discuss an issue with your order, please contact us at +39 06 1234 5678 or visit us at our address: Pizzeria Bella Napoli, Via Vittorio Veneto 25, 00187, Rome. We strive to resolve any concerns promptly to your satisfaction.

Policy Changes

We reserve the right to modify or replace this Refund Policy at any time, and changes will be effective immediately upon posting. We recommend that our customers review this policy periodically to stay informed of any changes. This policy was last updated on April 1, 2023.

Thank you for choosing AtlasPaperWorks for your dining experience. We appreciate your business and hope to continue serving you in the future.